Why I'm betting on co-ops, not apps

We spent 20 years and tens of billions trying to solve loneliness with apps. It failed by design. I am betting on the alternative: member-owned physical spaces.

Thomas Knoll
5 min read
Why I'm betting on co-ops, not apps
Mural by Vincent Rizzo / Photo by Kalei de Leon

Over the last twenty years, we've tried to solve loneliness with software.

Nextdoor promised to turn neighbors into digital acquaintances. Meetup said it would fill rooms with people who share your hobbies. Facebook Groups was going to replace the town square.

Collectively, these platforms raised tens of billions of dollars and attracted hundreds of millions of users. And yet by every meaningful metric (trust in neighbors, frequency of unplanned social contact, sense of belonging) we're worse off than when we started. The share of Americans who say they have no close friends has quintupled since 1990. Participation in local organizations (block associations, volunteer groups, religious congregations) has collapsed.

The apps didn’t fail because of bad execution. They failed because their business model makes genuine connection impossible by design.

The extractive logic of VC-backed social platforms

Every venture-backed social platform operates under the same constraint: it must grow exponentially until it captures a market, then monetize that capture before the next funding round or before a competitor copies its playbook.

When growth is the only metric, the platform optimizes for engagement, not connection. It rewards outrage over understanding, performance over vulnerability, broadcast over conversation. The product is designed to keep you scrolling alone, because that's what generates ad inventory.

This model cannot produce a third place (a space that is neither home nor work, where people gather by habit and connect through serendipity) because an ad-supported platform runs on scale. The two are fundamentally incompatible.

The data on third-place decline is stark:

  • 63% of Americans feel less connected to their local community than they did five years ago. The same period that saw the highest-ever adoption of neighborhood social apps. [1]
  • 21% of Americans have no access to gathering places in their communities—and those in such “civic deserts” are three times more likely to report having no close friends. [2]
  • Meanwhile, Americans spend 1.5 hours less per day outside their homes than they did in 2003, a decline that even predates the pandemic. [3]

The irony is that the same venture capital that poured into social apps also accelerated the destruction of physical third places. Uber Eats made it easier to eat alone at home. Amazon made it unnecessary to walk through a store. And Instagram created the illusion of connection while you sit physically alone.

How co-ops structurally invert those incentives

Now consider the co-op model.

A consumer co-op is owned by the people who use it. Every member has a vote. Surplus revenue is reinvested into the co-op or returned to members. There are no outside shareholders demanding hockey-stick growth. There is no venture capital term sheet requiring a liquidity event within ten years.

Without a growth-at-all-costs mandate, a co-op platform optimizes for retention over acquisition. Retention in a community context means deepening real relationships, not maximizing time-on-screen. It means designing for the person who wants to run into the same faces every week, not the person who wants to scroll through five hundred unfamiliar posts in a single sitting.

The incentives align because the ownership structure demands it. If members own the platform, the platform serves members. Not advertisers. Not future acquirers. Not the public markets.

This isn't theoretical. There are forty thousand co-ops operating in the United States today [4] – grocery co-ops, credit unions, housing co-ops, farmer co-ops – representing over 350 million memberships. [5] The governance model has been tested for hundreds of years, and the cooperative relational model has been tested since the formation of tribes. It is not a new idea. It is one of our oldest ideas.

I believe three trends are converging to make the co-op model not just viable for neighborhood spaces, but necessary:

First: the platform backlash has reached a tipping point.

According to the 2026 Edelman Trust Barometer, trust in technology companies fell globally, with social media holding the lowest trust score of any business category. [6] Even the most committed tech optimists are asking whether there's a better way. The dominant narrative has shifted from "connect the world" to "extract attention." People are hungry for an alternative that doesn't require logging off entirely.

Second: the regulatory window is opening.

The European Union's 2023 Council Recommendation explicitly calls on member states to support cooperatives—including platform co-ops. [7] In the US, state-level cooperative development initiatives are gaining traction. [8,9,10] Policymakers are actively looking for structural alternatives to the platform monopoly model. Cooperative structures are being discussed in ways they haven’t been since the Great Depression.

Third: the tools for cooperative governance have matured.

Twenty years ago, running a member-owned platform required custom development that was out of reach for all but the most well-funded organizations. Today, the legal templates, digital voting tools, and member-management infrastructure exist as off-the-shelf solutions. The barrier to entry is lower than it has ever been.

None of this guarantees success. But the window is open.

How a neighborhood co-op would actually work

Imagine a neighborhood co-op built around a physical gathering space: a cafe, a bookstore, an event center, an art studio. The space is member-owned. Members pay a modest annual fee and receive a vote in major decisions: what hours to keep, what events to host, what food and drink to offer.

Now layer digital tools on top: a member directory, a shared calendar, a request board for organizing carpools or tool shares. These tools exist to serve the physical space, not to replace it. They facilitate the kind of low-friction coordination that makes a physical co-op run smoothly.

The economics work differently than a traditional cafe. Because the members own the space, the goal isn't to maximize per-customer revenue. It's to maximize member satisfaction and utilization. If the space breaks even on operations and reinvests surplus into better equipment or lower prices, that's a win.

This structure changes the culture of the space. When you walk in, you’re not a customer. You’re an owner. Members treat the space differently. They clean up after themselves. They bring in new members. They show up to votes. They care.

None of this happens automatically. It requires intentional governance, clear membership agreements, and ongoing facilitation.

Woven's role

I’ve spent years talking to people who want to open neighborhood spaces who share the same frustration: the desire is there, but the path feels impractical.

This is what Woven Co-Ops is building: the infrastructure to make neighborhood co-ops practical, not the spaces themselves. Those are what members build together. Woven provides the legal templates, the governance playbook, the software tools, and the peer network that make starting a co-op dramatically easier than doing it alone.

If you’ve ever said, “I’ve always dreamed of opening a ______ space someday,” we’re building this for you. Woven provides the templates, the software, the support, and the playbook to find your founding members and launch your co-op—without betting your savings on a hunch. Like Kickstarter, the process is staged: you gather interest first, and don't take on real financial commitment until you've proven real demand.

Think of us as the operating system for neighborhood co-ops. We provide the structure; members create the space.

Call to action

I will be writing even more about co-ops, shared spaces, and community architecture. If you believe, as I do, that the best way to rebuild community is to give people ownership of the spaces they gather in — not just another app to scroll — I'd love to hear from you.

  • Join the conversation here on Social Fabric
  • Follow Woven Co-Ops on LinkedIn
  • Share this post with someone who's trying to bring a third place to their neighborhood
  • Tell me your story! What's the best third place you've had in your life, and what made it special? Drop it in the comments. I read every single one.
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